Photography Services FAQ
Why are you more expensive compared to the other company?
Dupon Photography is excited to provide a personalized boutique experience to you. That includes:
- displaying a high level of professionalism
- assisting you with my expert opinion
- helping you in any way possible
- capturing beautiful photos
- special welcome gifts
- lifelong support
Basically, you pay for the entire experience, not just the photos or videos.
What is your cancellation and refund policy?
If you decide to cancel your session or wedding, your initial payment (25% reservation fee) will not be refunded. However, any other payments you made will be returned to you (the remaining 75%).
Are there benefits when referring you?
Well of course there are benefits! You can earn discounts, special prints, gift cards, or a free photo shoot!
The reason Dupon Photography exists is because of people like you! In return, I want to show my appreciation of you by providing benefits when you refer to people in need of excellent photos.
What if you have an equipment failure?
I take serious measures to make sure equipment failure never happens. However, if it ever does happen, I am prepared. Please read my article about equipment failure prevention in my blog to get an idea of how I avoid such situations.
What if I lose my photos or videos?
If you lose or somehow delete your pictures or short film after your event, don't worry. Contact me and you will receive all of your original pictures back.
I take great responsibility in my data system for permanently keeping all photographs I capture. I do this by constantly backing them up and keeping them in secure hard drives.
Who will be capturing my event?
For all photography and cinematography shoots, I (Gabriel Dupon) will be present as the lead creator. I love to get to know my clients, so if you want to schedule a call to talk, let me know!
What is most rewarding to you?
Being able to inspire clients by capturing photos that encourage them to embrace how beautiful and amazing they are!
Should we get event insurance?
It is not required, but it is highly recommended! Many things are outside your control, and getting event insurance is a no-brainer.
Also making sure your vendors are insured is also smart. Dupon Photography, for example, is insured for $2 million.
Are you a natural light artist?
I love taking pictures and videos with natural light when it's available. I absolutely love the look of natural light and always try to prioritize it!
However, when it's not available, I will create my own light by using flashes, continuous lights, and other lighting methods.
Please note that I will never use any flash device during a wedding ceremony without your permission first.
Do you have backup equipment?
Of course, I do!
I invest a lot into having backup equipment, so I will always be ready to capture your precious moments.
Do I have to sign a contract?
As with any professional service, a legal agreement is important to protect both parties from any liabilities. An agreement also includes a model release to provide Dupon Photography the option to market with these photos as well.
As a bonus, I provide you with a free printing and sharing release!
Any business professional such as myself is strict with contracts.
If this makes you uncomfortable, contact me and I will go over everything with you.
How many photos will I receive?
Typically, you will receive an average of 70 photos per hour
You can expect to receive an average of at least 50 photos each hour, but no more than 100 per hour.
I know quantity is important, but I value quality photos and great experiences with you above all else!
When will I get my photos?
Usually, photos are delivered within three weeks after your wedding or photo shoot concludes. During this time, all photos are carefully:
• inspected • edited • retouched • uploaded in a high-resolution format to an online gallery • sent to you with access.
Prints ordered through the online gallery can take about a week depending on the shipping method. If an album or book comes with your package, please allow four to six weeks for the designing, construction, and shipping process.
Please contact Dupon Photography if you have any questions.
What equipment do you use?
I use a wide range of professional full-frame cameras and the best gold-ring lenses from Nikon to capture your precious moments.
I also have other equipment from:
Peak Design, Redrock Micro, Spider Holsters, ThinkTank, Canon, Sony, Tiffen, Steadicam, Manfrotto, Apple, Glyph, Rode, Zoom, Atomos, Impact, MagMod, SanDisk, and others.
Of course, the talent does not come from the equipment that is used, but I want to make sure I capture the best possible images for you!
Can we keep copyright?
Generally, all packages do not include full copyright ownership. However, you are granted access to print, share, and use of your images for private purposes.
If you are interested in partial or full copyright ownership, please contact Dupon Photography to receive a commercial package quote.
How can we pay you?
Weddings are expensive and I want the process of making payments as easy as possible. I accept online payments (credit/debit cards, ACH, PayPal, & Stripe) and offline payments (cash & checks).
If you have financial issues, you can set up a payment plan or set up a way to pay that will be the easiest for you. Contact me for more information.
What is your style?
I am a natural photographer with an authentic and timeless style.
I believe that the way I take pictures is the best way a wedding can be cherished for generations.
Are you insured?
Yes, of course!
I am insured through PPA (Professional Photographers of America) with Lockton Affinity. Dupon Photography's coverage includes equipment, indemnification, and general liability up $2 million aggregate ($1 per occurrence).
Wedding specific FAQ
What if you become unable to capture my wedding?
If you have already booked me and I, unfortunately become ill, severely hurt, or I have a family emergency that renders me impossible to photograph/film your wedding, I will find a replacement for you.
The replacement will be of same or a higher skilled photographer/cinematographer than me. If I am unable to find a replacement or you don't like the replacement that I find, then I will give you a 100% refund as soon as possible.
Will you keep my wedding date reservation?
YES, YES, AND A THOUSAND TIMES YES!!!
Once you and I sign the contract and the initial payment (aka- reservation fee) is paid, your date/time is rock solid and it cannot be moved (unless you need me to because you changed your event date/time for some reason).
How do I know if you're available?
Please fill out the wedding contact form on the contact page or email me directly at email@example.com.
I will respond to you on a business day (Monday-Friday) as soon as possible. Once I respond, you will be provided with more details about availability and booking information.
Please note that I have a limited number of weddings each year as I value quality and good client experiences above all else!
How much are wedding packages?
Please contact me and we can talk about pricing that works best for your budget.
From there, we can schedule a meeting to talk about packages, add-ons, traveling, and anything else you need to know about.
The needs and budget of each couple can be unique, so the price varies.
Will you travel to my wedding?
Absolutely! I am available as a destination wedding photographer/cinematographer and I can travel anywhere in the United States plus most countries internationally. I do require that you reimburse me for my travel expenses and pay a destination fee (if applicable).
However, any travel within the Northern Colorado area (Wellington, Fort Collins, Windsor, Loveland, Buckeye, Carr, Nunn, Norfolk, Laporte, Bellvue, Timnath, and Severance) or the Cheyenne Wyoming area will include no travel fee for your wedding. Any area not too far away from those areas have minimal expenses for traveling.
Do you have a second shooter?
I do not use a second shooter when photographing of filming weddings. I believe that having a second shooter can make capturing your wedding an unnecessary challenge.
However, if you really want a second shooter with your package, I can make that happen. Just let me know!
Will you drink at my wedding?
That is a definite no. It is very unprofessional and disrespectful for vendors to drink alcohol of any kind.
I will never consume any liquor of any type and I try to stay away from beverages with sugars. I just stick with water or an energy drink because I need to stay hydrated, professional, and focused on capturing the best images for you!
What should I tell my guests?
If you would like to get the best pictures at your wedding, I would suggest that you tell your guests (or put up an unplugged sign) at your ceremony for guests to limit taking pictures with their smartphones or cameras.
You don't want a moment where a guest stands up right in front of the photographer during your ceremonial Kiss! This is just a suggestion and I will always be able to work around and be gracious to all of your wedding guests.
Do you provide discounts?
No. Dupon Photography does not provide any discounts for any wedding photography or cinematography services.
Portrait specific FAQ
What should I do if I get anxious for a photo shoot?
Doing the following two things, will help you immensely!
1 - Just remind yourself that you are going to receive pictures that show how confident and beautiful you truly are! Your friends will be amazed when they see this GORGEOUS person!
2 - Pretend that this is going to be like meeting your best friend! JUST BE YOU and we will have a lot of fun together! By the end of the session you will forget that your picture was even being taken.
What portrait sessions do you offer?
Here I do the following portrait sessions:
• Engagements - Offered exclusively to wedding clients ONLY.
• Seniors - Depends on the time of year with open availability.
• Lifestyle - Depends on the time of year with limited availability
• Adventure portrait sessions - Contact me for more details.
• Commercial projects - Contact me for more details.
Please contact me for more information if you're interested in a portrait session!
Do you travel to portrait sessions?
Unlike my wedding & event photography services, I am not available for long-distance travel to do portrait sessions.
I usually like to keep my portrait sessions within the Northern Colorado area (Wellington, Fort Collins, Windsor, Loveland, Buckeye, Carr, Nunn, Norfolk, Laporte, Bellvue, Timnath, and Severance) or Cheyenne Wyoming.
If you're interested in doing a portrait session and are not in my service area, I do require you to travel to the Northern Colorado or the Southern Wyoming area. However, I am a frequent flyer, so contact me to find out the next time I will be in your city!
How much are portrait sessions?
Please contact me for availability and to receive a quote. Please note that I am very limited with my portrait session availability (especially during the summer).
Do I need to practice posing?
That isn't necessary because I don't like to pose people. My job as a photographer is to guide you to do something fun!
While you are having fun, I will be capturing some incredible pictures of you!
There is no need for practice or training. The only thing you need to practice is saying to yourself "I am beautiful, I am amazing, I will be awesome!".
Don't worry, you totally got this!
Will you hold my date/time?
Once you and I sign the contract and the reservation fee is paid, your date/time is rock solid.
It cannot be moved, unless you need it to because of weather or a personal emergency.
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